SiteWizard Knowledge Base FAQ News 

Avast - Cant connect to email server after an update

Since a recent Avast update, some clients have been having issues connecting to our mail servers, please click here and follow the instructions

Server Status

To access our current server status please use the following links:

Web Server Status
Email Server Status

Live Chat Now Available

We have now integrated a 'Live Chat System' that you can use to contact us for support issues during office hours only.

Please click on the 'Have You Got A Question' button that can be found under the menu on the left or click here.

If you come across any problems please email support@sitewizard.co.uk.

FTP Lock Now Enabled on Our Hosting Accounts

The new FTP lock feature is now live for our hosting accounts only (Not the SiteWizard CMS). FTP is not available for our Content Management System clients as it has an integrated file storage system. If you need to access FTP please login to your hosting control panel and choose the unlock feature on the right hand side before trying to connect.

Why do I have to do this?

FTP is locked on all of our hosting accounts as standard (If you use the SiteWizard “Content Management System” this does not affect your file store). This new feature is to help prevent your hosting account from being attacked.

You can unlock FTP for a set period of time but we do recommend that you do this only for short periods. We would advise that you prepare any changes to your website and then, when you are ready to upload it, unlock the FTP for one hour.

If you require longer time for the FTP to be unlocked, then please select the relevant option. The only options are as follows:

1. 1 Hour (Recommended)
2. 4 Hours
3. 1 Day
4. 7 Days (Not Recommended)
5. 28 Days (Not Recommended)

 

There is no option to leave the ftp unlocked and won’t be in the future. This has been done because of many PC viruses circulating that are stealing passwords that are stored within FTP Clients.

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